Order arrow

Support- PanteonGems

Our store offers exclusive precious jewelry created with unrivaled craftsmanship and passion for beauty. Fine diamonds, fine gold and precious stones are combined in unique designs to highlight your unique style and personality. From exquisite necklaces to elegant engagement rings, PanteonGems has the perfect piece of jewelry for every special moment in your life. Trust our expertise and enrich your look with the splendor of precious stones.

Order arrow
store

Welcome to PanteonGems Support

At PanteonGems, we are dedicated to providing you with exceptional service. Whether you need assistance with your order, have questions about our products, or require personalized support, our team is here to help you every step of the way.

Frequently Asked Questions

  • How can I track my order?

    Once your order is shipped, we will send you an email with a tracking number and a link to track your package.

  • What is your return policy?

    We offer a 30-day return policy for unused items in their original packaging. Please visit our Returns and Exchanges page for more details.

  • Do you offer custom jewelry?

    Yes, we offer custom design services. You can contact our team to discuss your vision and create a unique piece just for you.

  • What materials do you use for your jewelry?

    We use high-quality materials such as gold, silver, platinum, and various precious and semi-precious stones. Each piece is crafted with care to ensure durability and elegance.

  • How long does shipping take?

    Shipping times vary depending on your location. Typically, orders within the country take 3-5 business days, while international orders may take 7-14 business days.

  • Can I cancel my order?

    Yes, you can cancel your order within 24 hours of placing it. Please contact our support team as soon as possible to process the cancellation.

  • Do you provide resizing services?

    Yes, we offer resizing services for rings and other jewelry items. Please contact our customer service team for more information and pricing.

  • Are your diamonds ethically sourced?

    Absolutely. We are committed to sourcing conflict-free diamonds and other precious stones. All our suppliers adhere to strict ethical standards.

  • Can I request a repair for my jewelry?

    Yes, we offer repair services for our jewelry. Please reach out to us with details about the damage, and we'll assist you in getting it fixed.

  • Do you offer gift packaging?

    Yes, all our jewelry comes with complimentary luxury packaging, perfect for gifting. We also offer special gift wrapping upon request.

  • How do I care for my jewelry?

    We recommend storing your jewelry in a dry, safe place and avoiding direct contact with chemicals. For cleaning, gently polish with a soft cloth or visit a professional jeweler for more thorough cleaning.

  • Do you offer financing options?

    Yes, we offer various financing options to help make your purchase more affordable. Please visit our Contact page for more details.